Exchange Policy

Hassle-Free Exchanges, No Cash Refunds

At Courtney's, we strive to ensure your complete satisfaction with every purchase. We offer free exchanges within 7 days of your delivery date or purchase date in store. Please note that we do not provide cash or card refunds. To facilitate a smooth exchange process, kindly adhere to the following guidelines:

1. Excluded Items: For sanitary purposes, we are unable to accept exchanges on soap, lotion, hats, or earrings. We appreciate your understanding in this matter.

2. Exchange Requirements: To be eligible for an exchange, the item must be accompanied by the original tags and must be in the same condition as when it was purchased. This means the item must be unworn, unwashed, and free of any pet hair and odor, including smoke.

3. Packaging and Proof of Purchase: When making an exchange, please ensure that the item is accompanied by the original packing slip or store receipt.

4. Refusal of Exchanges: Exchanges that appear to be worn, washed, or carry any odor will be refused. We reserve the right to decline exchanges that do not meet our exchange requirements.

We are committed to providing exceptional customer service, and our team will assist you with any questions or concerns regarding our refund policy. Thank you for choosing Courtney's, where your satisfaction is our priority!